topic Sim issues in Sky Mobile

Sim issues

Ethan7004 — Thu, 13 Mar 2025 16:35:28 GMT

I can't activate my new sim as it says my account is already linked and won't let me progress to the next stage

Re: Sim issues

caesarome — Thu, 13 Mar 2025 16:39:07 GMT

@Ethan7004

Are you signed into your account with the correct details ?

Re: Sim issues

Ethan7004 — Thu, 13 Mar 2025 17:06:43 GMT

Yes I signed in using the account I set up and then had issues

Re: Sim issues

caesarome — Thu, 13 Mar 2025 17:10:19 GMT

@Ethan7004 wrote:

I can't activate my new sim as it says my account is already linked

@Ethan7004

To get you some help with this acount already linked message I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sim issues

Greenfingers001 — Thu, 13 Mar 2025 17:31:35 GMT

vThanks for escalating this. We’ve sent Ethan7004 an invite to chat.