topic Re: Sky has locked my account and cancelled my order in Sky Mobile

Sky has locked my account and cancelled my order

Tas24 — Sun, 12 Jan 2025 12:49:05 GMT

I already have a ongoing sky mobile contract, then a few weeks ago I took out another contract for myself, the order went through and order was on its way... 2 days later sky cancelled the order and got it delivered back to them. My account has been locked and I've been told over the phone for the past week they can't help because its locked there end and someone will be in touch, they think my account has been part of fraudulent activity, no one can help me... I am worried because that account has all my bank details and I already have a DD for my mobile. What else can I do to get back into my account

Re: Sky has locked my account and cancelled my order

caesarome — Sun, 12 Jan 2025 13:05:49 GMT

If they believe there might have been some sort of fraudulent activity on your account then they are not going to unlock your account until their investigation has been completed so you will just have to wait until they do contact you.

Re: Sky has locked my account and cancelled my order

JMnCsMum — Thu, 13 Mar 2025 15:08:32 GMT

Similar has happened to me today. I have been with sky since 1996 (for tv, up until about 2 years ago and mobile for about the last 8 years). I ordered a phone on Tuesday, got an email this morning saying it will be delivered today. Delivery slot came and went, looked on dpd tracking to see its been sent back to depot and that sky have asked it to be sent back. Tried to log on to my sky account to see if I can chat to anyone about it and it says Account locked. I've yet to phone as I loathe phoning people.