topic Re: New sim in Sky Mobile

New sim

dankarl — Thu, 13 Mar 2025 11:25:25 GMT

I have a sim only plan with the price going up next month. On Mysky yesterday I saw an offer for sim at a reduced price and took it up.

I had to give my number so assumed my old plan would stop and the new start seamlessly but this morning a new sim has arrived in the post. Online I can’t tell if the change has happened or I now have two plans running and need to cancel my original.
Chat doesn’t take me to a person to be able to check this out. Not sure of the best way to find out what I need to do
thanks

Re: New sim

caesarome — Thu, 13 Mar 2025 12:00:03 GMT

Unless you have cancelled the old sim (which you can only do if you have been paying for it for 12 months or more) then the billing on it will continue as normal as activating a new sim doesn't stop it. To cancel it call Sky on 150 and stay silent when asked any questions by the bot.

Re: New sim

dankarl — Thu, 13 Mar 2025 12:06:27 GMT

Thanks, that's very helpful

Re: New sim

dankarl — Mon, 24 Mar 2025 15:42:42 GMT

Hi, could I get your view on this please? I did as suggested and tried to cancel my existing, over 12 months old contract explaining as below that I had taken up the cheaper deal with more gb offered in MySky.
Sky tell me I CAN cancel my existing sim contract but I what I CAN'T do Is cancel and then take up the cheaper deal using my same telephone number as I planned to do. They say I would need to have a new number and can't 'port' from sky to sky.

I had assumed I would just cancel then activate the new sim using my existing number.
They did offer me a discount to remain which wasn't as good as the plan so I declined this. I left the call for the time being saying I would look atother suppliers for a deal first and then cancel if necessary

To me that doesn't seem correct, could I have your opinion please? I don't really want to go elsewhere but will if needed. Incidentally, they told me if I simply don't activate the sim they posted I won't be charged

thanks

Re: New sim

PandJ2020 — Mon, 24 Mar 2025 15:47:43 GMT

@dankarl wrote:
I had assumed I would just cancel then activate the new sim using my existing number.

Nope, you can't do that. Any new/additional SIM you activate will have a new number. (And you'll be paying for two)

If Sky aren't prepared to apply an offer to an existing SIM then that's that.

However, there is a protracted workaround that requires you to port out of the network and back in again. (You cannot port within a network)

Re: New sim

dankarl — Mon, 24 Mar 2025 21:41:22 GMT

Thanks for your answer

Re: New sim

dankarl — Tue, 25 Mar 2025 10:09:09 GMT

Thanks , I did speak direct and it was the advisor that told me not to activate the new sim and it won't then charge to my account. I will take your advice and watch the account for a month to be sure. Thanks