topic Return in Sky Mobile

Return

Rachael7914 — Thu, 13 Mar 2025 09:48:52 GMT

Helli have changed my mind and would like to return my iphone 16 plus

Re: Return

caesarome — Thu, 13 Mar 2025 09:53:00 GMT

You can return it if you are within the 31 day cooling off period and to do so you will need to call Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

When you do return it then make sure you get and keep the proof of posting.

Re: Return

Daniel0210 — Thu, 13 Mar 2025 10:28:51 GMT

@Rachael7914
If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Be aware if you order an alternative device you will undergo further credit checks.