https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/4935628#M244931 <P>I would like to return my phone I have received today and order a different model.&nbsp;</P> Wed, 12 Mar 2025 19:46:18 GMT Bec33 2025-03-12T19:46:18Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/4935628#M244931 <P>I would like to return my phone I have received today and order a different model.&nbsp;</P> Wed, 12 Mar 2025 19:46:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/4935628#M244931 Bec33 2025-03-12T19:46:18Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/4935630#M244932 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351991">@Bec33</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 12 Mar 2025 19:49:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/4935630#M244932 Daniel0210 2025-03-12T19:49:25Z