topic Upgrade issues in Sky Mobile

Upgrade issues

BeckyMotton — Wed, 12 Mar 2025 07:36:13 GMT

I currently have 5 things out with sky, but of of them is my daughters phone

it's her birthday I'm looking to upgrade it.. here's my issue

I want to upgrade and send the phone back and pay the difference but it won't let me because I have 5 items ... but I'm just swapping the 5th technically if that makes sense

anyway around this?!

Re: Upgrade issues

63johnw — Wed, 12 Mar 2025 07:51:15 GMT

Hi @BeckyMotton the only thing you can do is call sky on 150 to see if they can help you. As you are at your 5 limit then you can't upgrade online until one is cleared and it isn't cleared until after you complete the upgrade.

Re: Upgrade issues

BeckyMotton — Wed, 12 Mar 2025 07:52:55 GMT

Thank you

I was thinking this

as you said it's not completed until they receive the returned phone x