topic Re: Lost network in Sky Mobile

Lost network

Jenny281 — Tue, 11 Mar 2025 18:13:42 GMT

I know losing internet signal on my fone. Keeps happening quite a lot.

Re: Lost network

caesarome — Tue, 11 Mar 2025 18:16:52 GMT

@Jenny281

Is this a mobile data or Wi-Fi signal that you are losing ?

Re: Lost network

Jenny281 — Tue, 11 Mar 2025 18:19:15 GMT

I keep losing Mobile signal so I have to put my mobile data on.

Re: Lost network

caesarome — Tue, 11 Mar 2025 18:21:21 GMT

What do you mean by "mobile signal" as with the internet you have mobile data and Wi-Fi or do you mean your phone disconnects from the mobile signal, if so does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Lost network

Jenny281 — Tue, 11 Mar 2025 18:25:47 GMT

Yes sorry mobile signal

My fone is connected to my Internet box at home so I don't need to use my mobile data. But to go on anything like goggle it won't connect so I need to turn my mobile data on. Sorry I'm no good with anything like this 😔

Re: Lost network

caesarome — Tue, 11 Mar 2025 18:27:45 GMT

@caesarome wrote:

does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile