https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934692#M244853 Hiya, May I know what is the reason that my phone is not eligible to do swap under 36 months my swap plan? Is there any requirement? Thanks. Ken Tue, 11 Mar 2025 18:11:56 GMT KenYing 2025-03-11T18:11:56Z https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934692#M244853 Hiya, May I know what is the reason that my phone is not eligible to do swap under 36 months my swap plan? Is there any requirement? Thanks. Ken Tue, 11 Mar 2025 18:11:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934692#M244853 KenYing 2025-03-11T18:11:56Z https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934697#M244855 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132890">@KenYing</a>&nbsp;</P> <P>As customers here we can't explain what has happened and for why so give Sky a call on 150 as they should be able to help. When calling say noting when asked anything by the bot.</P> Tue, 11 Mar 2025 18:16:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934697#M244855 caesarome 2025-03-11T18:16:05Z https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934707#M244859 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4132890">@KenYing</a>&nbsp;wrote:<BR />&nbsp;May I know what is the reason that my phone is not eligible to do swap under 36 months my swap plan? Is there any requirement?<HR /></BLOCKQUOTE><P>You should be able to swap any time from 31 days to the end of an existing contract.</P><P>&nbsp;</P><P>If you can't do it online then call Sky as advised.</P> Tue, 11 Mar 2025 18:25:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-swal/m-p/4934707#M244859 PandJ2020 2025-03-11T18:25:17Z