topic Re: the sim in your old iphone does not support esim transfer in Sky Mobile

the sim in your old iphone does not support esim transfer

Rick104 — Mon, 10 Mar 2025 16:35:03 GMT

Im trying to transfer a SKY eSIM from an iPhone Se (2nd generation & supports eSIM transfer) to an iPhone 13 but get an "the sim in your old iphone does not support esim transfer" error:

The eSIM is newly activated and works on the iPhone SE on WiFi & cellular

SKY support have told me that eSIM transfer is supported.

Both phones have:

The same Apple ID

The same iOS version 18.3.1

Connected to the same WiFi AP

Have airplane mode disabled; the iPhone 13 is connected to cellular & the iPhone SE is scanning for cellular.

Any ideas why this isn't working?

Re: the sim in your old iphone does not support esim transfer

63johnw — Mon, 10 Mar 2025 17:26:52 GMT

Hi @Rick104 a few things to try here

https://www.tenorshare.com/iphone-transfer/your-sim-is-not-supported-esim-transfer.html

Have you got Bluetooth turned on in both devices ?

Re: the sim in your old iphone does not support esim transfer

Rick104 — Mon, 10 Mar 2025 19:03:21 GMT

Hi @thanks @63johnw for the reply. Yes Bluetooth is enabled on both

Re: the sim in your old iphone does not support esim transfer

DexterFan — Wed, 26 Mar 2025 18:02:24 GMT

I have exactly the same problem. On my new iPhone 16 pro max it says that your eSIM could not be activated. I am waiting for a callback from sky.