https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4933393#M244754 <P>Doesn't recognise my mobile number&nbsp;</P> Mon, 10 Mar 2025 11:50:14 GMT bentleybelle 2025-03-10T11:50:14Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4909988#M242299 <P>I have an account with Sky so I ordered a Sim card for my husbands new phone and set up a new account on line for him. The Sim card arrived and I popped in the Sky nano Sim card and went to activate it. The problem is that it will not activate despite going through the process. So, I click on activate sim and it comes up with the following: Before we do that we need to link the Sky ID to log in details to the account. It then says Link Sky ID ...Link mobile account to Sky ID so you can manage your account on line. It then asks you to provide personal details, surname, postcode, then it goes to another box where you can provide either billing details or credit card details. you input details you choose. It will then come up with a message to say that your account has been linked or already linked if you have gone through the process already. It then requests that you go to mobile home page. When clicking on this it takes you to mobile homepage. You will see activate Sim. In my case, it then took me through the same process again and repeatedly did this. There was no new pop up box for me to enter Sim activation code etc. I therefore can not activate the Sim card. I also need a new mobile number for my husbands phone.&nbsp;</P> Thu, 13 Feb 2025 12:15:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4909988#M242299 Disappointed5 2025-02-13T12:15:20Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4909990#M242300 <P>If the mobile account has been linked are you now signed in with the main primary Sky ID to access and activate the sim ?</P> Thu, 13 Feb 2025 12:20:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4909990#M242300 caesarome 2025-02-13T12:20:53Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4933393#M244754 <P>Doesn't recognise my mobile number&nbsp;</P> Mon, 10 Mar 2025 11:50:14 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4933393#M244754 bentleybelle 2025-03-10T11:50:14Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4933465#M244760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2532659">@bentleybelle</a>&nbsp;</P> <P>What or who doesn't recognise your number as you will need to provide more details.</P> Mon, 10 Mar 2025 13:05:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/4933465#M244760 caesarome 2025-03-10T13:05:18Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032188#M254514 <P>I have a new SIM card because my old one had run out. I now have a new one but the code I was given over the phone won't work!</P> Wed, 09 Jul 2025 15:07:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032188#M254514 dolphin66 2025-07-09T15:07:03Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032190#M254515 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/517388">@dolphin66</a>&nbsp;</P> <P>The sim card should have come with an activation code so have you tried this one ?</P> Wed, 09 Jul 2025 15:08:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032190#M254515 caesarome 2025-07-09T15:08:41Z https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032209#M254518 <P>It seems to be working.</P> Wed, 09 Jul 2025 15:28:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Sim-card-will-not-activate/m-p/5032209#M254518 dolphin66 2025-07-09T15:28:43Z