topic Re: SOS only, no network in Sky Mobile

SOS only, no network

User27 — Mon, 10 Mar 2025 09:48:30 GMT

I'm in the US and only have SOS showing and no network. This issue actually started yesterday before I had left the UK and has continued. Before Sunday morning, I had no issues at all with getting network on my iPhone 15.

I have tried all of the possible options suggested on the Sky Mobile website, none of them work.
I'm travelling solo so cannot use anyone else's phone so I can't call Sky to speak with anyone directly and can only use my phone when using the hotel WiFi. Any help would be greatly appreciated.

Re: SOS only, no network

caesarome — Mon, 10 Mar 2025 10:09:45 GMT

@User27

Although you don't have to do you have a spend cap set because if you do it needs to be high enough to cover your stay.

That apart have you tried searching for other networks to see if your device will connect and then work ?

Also make sure this setting is set to Abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

Re: SOS only, no network

User27 — Mon, 10 Mar 2025 10:22:44 GMT

Thank you very much for your response, unfortunately these suggestions haven't worked. I'm unable to select any network at all.

thank you

Re: SOS only, no network

User27 — Mon, 10 Mar 2025 10:23:19 GMT

I forgot to add, I don't have a limit set for spending.

Re: SOS only, no network

User27 — Mon, 10 Mar 2025 21:50:58 GMT

Is there anyone from Sky who can provide some support?

Re: SOS only, no network

Chloe-W22 — Tue, 11 Mar 2025 09:38:03 GMT

Hey @User27 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

I've escalated your post to one of our Sky experts who will reach out to you via the Sky Community to have a private conversation and help you troubleshoot this issue. Look out for the chat bubble appearing on your screen 🙂

Re: SOS only, no network

Tom-W19 — Tue, 11 Mar 2025 10:12:45 GMT

Thanks for escalating. We've sent an invite to @User27.