topic Re: Sim restricted in Sky Mobile

Sim restricted

Rachel+Lorraine — Mon, 03 Mar 2025 20:59:59 GMT

Settled arrears in full on sky mobile account. Sim still restricted ( paid bill Friday) how long before service is resumed ?

Re: Sim restricted

PandJ2020 — Mon, 03 Mar 2025 21:03:45 GMT

How much arrears was there?

The payment may not have cleared - if it doesn't activate tomorrow try calling Sky on 150 (it should worked even with a restricted account)

Re: Sim restricted

caesarome — Mon, 03 Mar 2025 22:04:38 GMT

@Rachel+Lorraine

Did you also setup your payment method again as this will need doing if you are yet to do this.

Re: Sim restricted

Rachel+Lorraine — Tue, 04 Mar 2025 19:46:42 GMT

Yes I have set up payment details for the next payment due 2nd April. Arrears were over £100 ( 2 phones on my account) don't see how much owed would affect getting service back though ? It's Tuesday now and still waiting.

Re: Sim restricted

PandJ2020 — Tue, 04 Mar 2025 19:49:14 GMT

Sorry, I mean how long rather than how much...

Anyway, have you tried calling them yet?

Re: Sim restricted

caesarome — Tue, 04 Mar 2025 19:51:35 GMT

What does your Sky bill now show regarding the payment you made ?

Re: Sim restricted

Rachel+Lorraine — Tue, 04 Mar 2025 20:26:47 GMT

I looked online ( mysky app) bill is showing as paid and estimated next bill is £0:00 ?

Re: Sim restricted

caesarome — Tue, 04 Mar 2025 22:09:54 GMT

@Rachel+Lorraine

In that case see if you can call Sky on 150 and try either saying nothing or agent when asked about your call.

Re: Sim restricted

Rachel+Lorraine — Fri, 07 Mar 2025 19:29:58 GMT

Thanks everyone for your help. Phoned sky today as sim still restricted. It seems because paying back arrears took longer than Sky would like the sim is now "defunct " can't be activated again so I now have to wait for a new sim to arrive. Good news is it's only £5 a month 😊👍

Re: Sim restricted

Sajidataziz — Tue, 11 Mar 2025 03:36:18 GMT

I'm so so angry read the comments below how useless you guys are

Re: Sim restricted

Daniel0210 — Tue, 11 Mar 2025 03:47:31 GMT

@Sajidataziz wrote:

I'm so so angry read the comments below how useless you guys are

@Sajidataziz
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. Restrictions will have been applied automatically so agents can’t override this process.

If your payment is two or more weeks overdue you will have to pay the next bill as well. Also it’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/