topic Re: Sky mobile credit refund in Sky Mobile

Sky mobile credit refund

ray0 — Fri, 07 Mar 2025 09:32:34 GMT

Hello

I switched from Sky Mobile in January, and

I'd like to receive a refund for the credit balance on my account.

I'd be grateful if you could escalate this request.

I can confirm that this currently showing as a credit on my Sky account and that the payment method is still active.

Thanks in advance for your help.

Re: Sky mobile credit refund

caesarome — Fri, 07 Mar 2025 09:36:28 GMT

@ray0

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky mobile credit refund

Greenfingers001 — Fri, 07 Mar 2025 12:54:42 GMT

Thanks for escalating this. We’ve sent @ray0 an invite to chat.