topic Re: Help to cancel SIm that’s lost??? in Sky Mobile

Help to cancel SIm that’s lost???

Gaz1958 — Fri, 07 Mar 2025 09:28:09 GMT

My wife has lost her phone in Spain and I'm unable to get through to Sky by phone, is there an alternative way of cancelling please???

caesarome — Fri, 07 Mar 2025 09:35:33 GMT

There is a phone number here that you can use to call Sky from abroad:

Failing that an option would be to use social media like facebook messenger.

63johnw — Fri, 07 Mar 2025 09:35:44 GMT

Hi @Gaz1958 no, the only way is by calling.

Gaz1958 — Fri, 07 Mar 2025 09:44:41 GMT

I can't get through by phone, been trying 2 days!! Poor service??

63johnw — Fri, 07 Mar 2025 09:47:04 GMT

Why can't you get through @Gaz1958 ? Are you in the UK or abroad ?

caesarome — Fri, 07 Mar 2025 09:47:34 GMT

How long are you staying on the line for, ignore any questions asked by the bot and stay silent..

Have you checked to see if the phone can be tracked:

Gaz1958 — Fri, 07 Mar 2025 09:47:58 GMT

Spain, tried all numbers without luck!

63johnw — Fri, 07 Mar 2025 09:58:37 GMT

Can you say what's happening @Gaz1958 when you dial the number in the link provided in the first post that @caesarome posted above ?