topic Re: Non return charge in Sky Mobile

Re: Non return charge

Ay7 — Thu, 06 Mar 2025 20:57:54 GMT

Hi, I order in my phone 16 pro Max order was cancelled so I pay some payment upgrade but I'm not receive my payment so when I get my payment back, thank you

Re: Non return charge

Daniel0210 — Thu, 06 Mar 2025 21:01:19 GMT

@Ay7
It’s possible you may have failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

Re: Non return charge

Tom-W19 — Fri, 07 Mar 2025 08:32:29 GMT

Hi @Ay7

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147