topic Re: Conditional Call Forwarding Active in Sky Mobile

Conditional Call Forwarding Active

SusieSue35 — Thu, 06 Mar 2025 19:23:12 GMT

I have two mobiles with Sky and today it's been coming up with conditional call forwarding active when trying to make a call on both phones. Can't make or receive calls and Internet away from home is a bit hit and miss.

Have contacted Sky, not very helpful and said there could be an error and the phones should sort themselves out in 24 hours.

Any advice would be greatly received.

Thanks. Sue

Re: Conditional Call Forwarding Active

caesarome — Thu, 06 Mar 2025 19:34:14 GMT

@SusieSue35

Do you have call forwarding activated on your device ?

Re: Conditional Call Forwarding Active

SusieSue35 — Thu, 06 Mar 2025 19:38:46 GMT

Hi. Yes it is activated and with Sky it will not enable you to disable it.

You have the voicemail number in all options.

Do you have any suggestions please?

Re: Conditional Call Forwarding Active

caesarome — Thu, 06 Mar 2025 19:41:04 GMT

What phone have you got ?

Re: Conditional Call Forwarding Active

SusieSue35 — Thu, 06 Mar 2025 19:43:56 GMT

I have a Samsung Galaxy S23 ultra and my partner has a S24 ultra

Re: Conditional Call Forwarding Active

caesarome — Thu, 06 Mar 2025 19:55:17 GMT

A few things to look into here:

https://eu.community.samsung.com/t5/other-galaxy-s-series/conditional-call-forwarding-activated/td-p/8408521

Re: Conditional Call Forwarding Active

SusieSue35 — Thu, 06 Mar 2025 19:59:46 GMT

Thank you. I've tried all of these earlier and hasn't made a difference.

I think the problem could be that Sky don't allow you to disable the call forwarding. But sure why it's decided to do it to both phones today.

Thanks for your assistance. Not sure where we go from here.

Re: Conditional Call Forwarding Active

Sdug — Wed, 01 Oct 2025 10:15:35 GMT

Hi, was this ever sorted for you? I have the same issue as of yesterday.

I was having issued with my SIM and when I called Sky yesterday I'm pretty sure they asked me to enable call fowarding. Now this morning in a Sky store I've been told that is what is wrong and there is no fix.

Re: Conditional Call Forwarding Active

Ferkemall — Thu, 07 May 2026 17:20:00 GMT

Me to , over 4 hours getting passed on to rep after rep , my settings say forwarding off then you find it still keeps doing it , setting say your operator cannot turn off this function . Sky suggestions included take your SIM out and clean it , dial ##22## ,another one said ##21# most reps were Asian / Chinese some pigeon English and or had kids in the back ground , I got so peed off I eventually cancelled the contract , 78 disabled partial sighted going to a clinic in 2 weeks , tried to call my friend who gets my shopping but call got forwarded elsewhere, that sky SIM was a nightmare on elm street , phone gets cut off in 24 hours . I never spoke to so many clueless reps . !