topic Telephone not charging in Sky Mobile

Telephone not charging

Sandra120 — Thu, 06 Mar 2025 17:11:26 GMT

Have tried 3 chargers all of which are known to work but my phone not charging.

Re: Telephone not charging

caesarome — Thu, 06 Mar 2025 17:16:18 GMT

@Sandra120

If you believe the phone is faulty then this explains the repair process of which there will be a cost:

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Re: Telephone not charging

daveNOS — Thu, 06 Mar 2025 17:18:26 GMT

@Sandra120 Before you contact Sky to arrange a repair it's worth looking to see if there is any debris in the charging port that might be preventing the charger from connecting properly.

If there is no debris then you need to arrange a repair and that can be done here https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs