topic Re: Credit on my mobile bill in Sky Mobile

Credit on my mobile bill

Billpaid0ntime — Wed, 08 Jan 2025 13:17:22 GMT

Hi, I have credit on my mobile bill. My account contact finished July 2023. How do I claim my credit back. Thanks.

Re: Credit on my mobile bill

caesarome — Wed, 08 Jan 2025 13:21:50 GMT

@Billpaid0ntime

Is your payment method still in place on the account ?

Re: Credit on my mobile bill

Pappy — Thu, 06 Mar 2025 08:17:34 GMT

I too have a credit on my mobile bill. I changed subscribers last month. Any help on obtaining a refund would be helpful.

Re: Mobile bill in credit

Pappy — Thu, 06 Mar 2025 08:20:05 GMT

I'm in the same position @nicaloons 🤦🏼‍♀️

Re: Credit on my mobile bill

caesarome — Thu, 06 Mar 2025 09:32:08 GMT

@Pappy

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit on my mobile bill

Greenfingers001 — Thu, 06 Mar 2025 09:47:54 GMT

Thanks for escalating this. We’ve sent @Pappy an invite to chat.