topic Re: Charges for failed text (sms) messgaes in Sky Mobile

Charges for failed text (sms) messgaes

craigski14 — Wed, 05 Mar 2025 09:58:08 GMT

I have checked next months mobile bill and I have additional charges for what I know are failed text messages, will these be automatically refunded?

Re: Charges for failed text (sms) messgaes

caesarome — Wed, 05 Mar 2025 10:04:08 GMT

Test messages are free within your package usually unless they were to other numbers like premium rate ones or were you somewhere in a "rest of the world" roaming country so does any of this apply to these texts ?

Re: Charges for failed text (sms) messgaes

craigski14 — Wed, 05 Mar 2025 18:45:24 GMT

I was attempting to participate in a competition via SMS but the attempts failed, but charges are aligned to next months bill.

Re: Charges for failed text (sms) messgaes

PandJ2020 — Wed, 05 Mar 2025 18:52:59 GMT

@craigski14 wrote:
I was attempting to participate in a competition via SMS but the attempts failed, but charges are aligned to next months bill.

So 'premium' texts which are not inclusive in your plan.

You'll need to contact Sky (Call 150) to challenge any charges if you think they failed.

Re: Charges for failed text (sms) messgaes

craigski14 — Wed, 05 Mar 2025 19:04:12 GMT

I dont 'think' they failed, they did fail as i have notifications within my sms folder that say 'couldn't send message' at the time I also recieved notifications that the message(s) had failed almost instantly.

Re: Charges for failed text (sms) messgaes

PandJ2020 — Wed, 05 Mar 2025 21:08:34 GMT

@craigski14 wrote:
I dont 'think' they failed, they did fail as i have notifications within my sms folder that say 'couldn't send message' at the time I also recieved notifications that the message(s) had failed almost instantly.

...but if they have appeared on your bill Sky may feel differently about it...