topic Re: Sky Mobile Account Restricted in Sky Mobile

Sky Mobile Account Restricted

Anonymous — Wed, 05 Mar 2025 10:38:54 GMT

Got a message through the Sky website & MySky app stating that my Sky Mobile is suspended - Account restricted as I have an outstanding balance but I'm in credit nothing left to pay until my next bill date.

Is anyone else having this issue?

Re: Sky Mobile Account Restricted

PandJ2020 — Wed, 05 Mar 2025 10:43:37 GMT

Are your mobile services actually restricted?

Did you make any manual payments? (And the automated ones have failed?)

Re: Sky Mobile Account Restricted

Anonymous — Wed, 05 Mar 2025 11:32:02 GMT

Hi, thank you for the reply

My services are working fine so I can't understand why I'm getting this message. (Account restricted)

Also I'm in credit nothing to pay until my next bill date

Re: Sky Mobile Account Restricted

caesarome — Wed, 05 Mar 2025 11:59:27 GMT

Can you access your mobile bill ?

Re: Sky Mobile Account Restricted

Anonymous — Wed, 05 Mar 2025 12:49:57 GMT

Yes, I have access to the mobile bill it's showing in credit

It when you first go to the app or website that's when I get the message

Re: Sky Mobile Account Restricted

caesarome — Wed, 05 Mar 2025 13:00:33 GMT

@Anonymous

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky Mobile Account Restricted

Lisa-P1987 — Wed, 05 Mar 2025 13:07:26 GMT

Thanks for escalating this. We’ve sent Jordan62 an invite to chat.

Re: Sky Mobile Account Restricted

Anonymous — Wed, 05 Mar 2025 13:29:59 GMT

Hi, Lisa (Sky Tech Team)

How do start the chat?

Thanks

Re: Sky Mobile Account Restricted

caesarome — Wed, 05 Mar 2025 13:31:43 GMT

@Anonymous

You should see a chat bubble at the bottom of the page so just start typing in it to start it.

Re: Sky Mobile Account Restricted

Anonymous — Wed, 05 Mar 2025 13:54:54 GMT

Hi, yes I have managed to contact the Sky team now