topic Re: VIEW MOBILE BILL in Sky Mobile

VIEW MOBILE BILL

ButterflyLady — Sun, 02 Feb 2025 12:53:17 GMT

Hi, I cannot view my mobile bill and it's frustrating. If I can't view it online, can it not be sent to me manually by post. In fact, can we change my method for all of my SKY to paper and, paperless Bills please.

Can someone get back to me ASAP.

Re: VIEW MOBILE BILL

63johnw — Sun, 02 Feb 2025 12:59:51 GMT

Hi @ButterflyLady call sky on 150 so they can look at your account to see what's wrong. If you change to paper billing I believe it £1.75 per bill extra charge.

Re: VIEW MOBILE BILL

caesarome — Sun, 02 Feb 2025 13:00:37 GMT

@ButterflyLady

We are customers here but we might be able to help or can arrange some help for you so what is happening when you try to view your mobile bill ?

Re: VIEW MOBILE BILL

ButterflyLady — Sun, 02 Feb 2025 13:01:46 GMT

Whenever I try to view my mobile bill the screen goes blank.

Re: VIEW MOBILE BILL

caesarome — Sun, 02 Feb 2025 13:04:14 GMT

Is this via the MySky app or online here or both:

https://www.sky.com/mobile-bill

Have you linked your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: VIEW MOBILE BILL

ButterflyLady — Sun, 02 Feb 2025 13:05:02 GMT

Yes, my account is linked and both ...

Re: VIEW MOBILE BILL

caesarome — Sun, 02 Feb 2025 13:08:57 GMT

@ButterflyLady

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: VIEW MOBILE BILL

Lisa-P1987 — Sun, 02 Feb 2025 13:10:49 GMT

Thanks for escalating this. We’ve sent ButterflyLady an invite to chat.

Re: VIEW MOBILE BILL

ALOM85 — Tue, 04 Feb 2025 16:59:25 GMT

Hi I need last six months bill send me by post paper bill

Re: VIEW MOBILE BILL

Tom-W19 — Tue, 04 Feb 2025 17:10:44 GMT

Hi @ALOM85

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: VIEW MOBILE BILL

TallAl1 — Wed, 05 Mar 2025 08:51:16 GMT

I have been having the same problem since Christmas. I've spent 3 or 4 hours on the phone to sky and nobody seems to be able to fix it

Re: VIEW MOBILE BILL

caesarome — Wed, 05 Mar 2025 09:39:37 GMT

@TallAl1

What issue are you having ?

Re: VIEW MOBILE BILL

TallAl1 — Wed, 05 Mar 2025 11:07:50 GMT

I sign in via app or computer. Go to view mobile bill, it spins around a bit then gives me the message... there is a problem loading your bill... it is very frustrating. I've been asked to link another email address etc. etc nothing works.

Re: VIEW MOBILE BILL

caesarome — Wed, 05 Mar 2025 12:00:54 GMT

@TallAl1

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: VIEW MOBILE BILL

Tom-W19 — Wed, 05 Mar 2025 12:01:37 GMT

Thanks for escalating. We've sent an invite to @TallAl1.

Re: VIEW MOBILE BILL

ButterflyLady — Wed, 05 Mar 2025 17:53:48 GMT

I still dont understand why I can't view my Mobile Bill online instead of having to phone 150 to speak to someone.

Re: VIEW MOBILE BILL

ButterflyLady — Wed, 05 Mar 2025 17:55:40 GMT

I have requested paper once again and been sent nothing. I just dont know what to do anymore.

Re: VIEW MOBILE BILL

caesarome — Wed, 05 Mar 2025 19:20:14 GMT

@ButterflyLady

What were you told on the private chat you had with Sky last month ?

Re: VIEW MOBILE BILL

TallAl1 — Fri, 07 Mar 2025 08:15:31 GMT

Hurrah and put the kettle on.

I can now see my bills again. Thanks to you.

Don't give up butterfly lady eventually they will sort it out.
It took 3 months of frustration for me but finally, finally I can now look at my bills online.

I know it's a small thing to want to do but it is necessary.

Re: VIEW MOBILE BILL

ButterflyLady — Fri, 07 Mar 2025 10:55:17 GMT

Congratulations 🎊 That will be awesome when it happens for me.