topic Re: Mobile contract complaint in Sky Mobile

Mobile contract complaint

Clare910 — Wed, 05 Mar 2025 10:11:52 GMT

I have contacted you several times weeks and weeks ago, still you have made excuses and not replied telling me you are looking into it I would therefore like the contact details of the financial ombudsman please no excuses .

Re: Mobile contract complaint

PandJ2020 — Wed, 05 Mar 2025 10:15:42 GMT

@Clare910 wrote:
I have contacted you several times weeks and weeks ago, still you have made excuses and not replied telling me you are looking into it I would therefore like the contact details of the financial ombudsman please no excuses .

Not us - we're other customers here...

Have you logged a formal complaint? (As you need to exhaust this and get to deadlock before going to the ombudsman)

Re: Mobile contract complaint

caesarome — Wed, 05 Mar 2025 10:18:45 GMT

@Clare910

If you are yet to do so you need to register a complaint here:

https://www.sky.com/help/complaints

This link then explains what happens next and what to do is you are not happy with the outcome to your complaint:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/