topic Unable to setup account in Sky Mobile

Unable to setup account

Rebecca154 — Wed, 05 Mar 2025 05:09:54 GMT

I have tried to set up my account but the postcode is not working

Re: Unable to setup account

63johnw — Wed, 05 Mar 2025 07:35:13 GMT

Hi @Rebecca154 is this what you are trying to do ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Unable to setup account

caesarome — Wed, 05 Mar 2025 09:43:00 GMT

@Rebecca154

Are you trying to login to your account and it says your postcode is invalid or similar ?

Re: Unable to setup account

Bexs2025 — Thu, 06 Mar 2025 08:33:24 GMT

It is saying invalid postcode and it is the same one that I put in when I set up the contract

Re: Unable to setup account

Bexs2025 — Thu, 06 Mar 2025 08:36:15 GMT

Yes I am trying to setup my online account

Re: Unable to setup account

caesarome — Thu, 06 Mar 2025 09:30:21 GMT

@Bexs2025

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to setup account

Addie15 — Thu, 06 Mar 2025 10:13:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rebecca154.