topic Re: Data and network not connecting in Sky Mobile

Data and network not connecting

RayDafty — Mon, 03 Mar 2025 17:10:03 GMT

Has anyone had an issue when going out of range of a WiFi network their 4g/5g icon comes up but says there is no network connection? The only way to get the data connection working is to restart mobile phone.

Re: Data and network not connecting

Tom-W19 — Tue, 04 Mar 2025 11:04:45 GMT

Hi @RayDafty

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Data and network not connecting

AleksandraN — Tue, 04 Mar 2025 13:23:10 GMT

I have problems with the internet all the time. I have full 4g coverage but the internet is very slow.

Re: Data and network not connecting

Lis.bge — Tue, 04 Mar 2025 18:19:27 GMT

I need help with this also. I'm in Antalya with 4g issues. Started tonight 4th March 2025. Been fine since I arrived yesterday. Is there a known issue? My other half is on O2 and he isn't having 4g issues.

Re: Data and network not connecting

Lis.bge — Tue, 04 Mar 2025 18:22:44 GMT

Can I have help with this issue too please. Thank you

Re: Data and network not connecting

Tom-W19 — Tue, 04 Mar 2025 18:25:32 GMT

Hi @Lis.bge

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147