topic Re: Swap return in Sky Mobile

Swap return

Mick2510 — Tue, 04 Mar 2025 09:43:39 GMT

My device was returned to me but I have not received it, it was sent over 3 weeks ago

Re: Swap return

63johnw — Tue, 04 Mar 2025 09:50:02 GMT

Hi @Mick2510 this isn't sky CS so you will need to call sky for help with this.

Re: Swap return

caesarome — Tue, 04 Mar 2025 09:50:18 GMT

@Mick2510

You will need to call Sky to find out what is happening.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Swap return

63johnw — Tue, 04 Mar 2025 09:51:08 GMT

You could also try a formal complaint @Mick2510

https://www.sky.com/help/articles/how-to-make-a-complaint