https://helpforum.sky.com/t5/Sky-Mobile/SIM-not-working-after-returning-from-holiday/m-p/4927623#M244121 <P>I have just returned from 3 weeks in Asia where I have used a local eSIM for data as a secondary line alongside my primary SIM (sky physical sin) for voice. This has worked fine throughout the duration of my holiday, when I landed at the airport I instantly had no service and calls / texts / data do not work, I cannot take calls or anything, nor use iMessage with my number. Has anyone had this issue and how did you resolve? Or is it just a matter of requesting a replacement sim? I don't understand how this can just 'break'. It is definitely the SIM that's the problem as it doesn't work in another device.</P> Mon, 03 Mar 2025 13:30:05 GMT McGregorkevin 2025-03-03T13:30:05Z https://helpforum.sky.com/t5/Sky-Mobile/SIM-not-working-after-returning-from-holiday/m-p/4927623#M244121 <P>I have just returned from 3 weeks in Asia where I have used a local eSIM for data as a secondary line alongside my primary SIM (sky physical sin) for voice. This has worked fine throughout the duration of my holiday, when I landed at the airport I instantly had no service and calls / texts / data do not work, I cannot take calls or anything, nor use iMessage with my number. Has anyone had this issue and how did you resolve? Or is it just a matter of requesting a replacement sim? I don't understand how this can just 'break'. It is definitely the SIM that's the problem as it doesn't work in another device.</P> Mon, 03 Mar 2025 13:30:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/SIM-not-working-after-returning-from-holiday/m-p/4927623#M244121 McGregorkevin 2025-03-03T13:30:05Z https://helpforum.sky.com/t5/Sky-Mobile/SIM-not-working-after-returning-from-holiday/m-p/4927629#M244122 <P>To get replacement sim&nbsp;<SPAN>you will need to contact Sky by either using another phone or via social media.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You say you have tried it in another phone, is that that phone unlocked (it will be if it was from Sky) and was that phone also abroad ?</SPAN></P> Mon, 03 Mar 2025 13:37:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/SIM-not-working-after-returning-from-holiday/m-p/4927629#M244122 caesarome 2025-03-03T13:37:22Z