topic Re: Mobile phone bill issues in Sky Mobile

Mobile phone bill issues

gasara — Thu, 27 Feb 2025 13:25:20 GMT

I have just sent this to sky (not really expecting a reply but you have to hope)

Dear Sir, having been a loyal customer for over 12 years now I am considering cancelling my Sky Mobile Bill account (I will still use my phone as will my wife use hers). My reason for doing this is that maybe it will prompt Sky to sort out my billing issues. I have tried unsuccessfully to get you to show my billing, been passed on to all and sundry, everyone promising to get it sorted, forms filled in and submitted by whoever I talked to on the phone. Nothing has changed. Every time I attempt to get mobile billing information your web page directs me to your generic sales page. I really do like my phone and the service you have provided over the years, I do not wish to change it. I really need help not false promises.

On another issue the information you hold on me is also wrong. I no longer have the land line numbered [Removed].

It would also seem that you are holding 3 email addresses on me.

The 3 addresses deleted by me.

Can we not consolidate them into one usable account.

I look forward to your reply with anticipation

Ian B Walker

Moderated to remove personal deatils

Re: Mobile phone bill issues

caesarome — Thu, 27 Feb 2025 13:01:38 GMT

@gasara

Although you are not talking directly to Sky here we can put you in touch with them if you want via their messaging team which is based on here so would you like to give this a try ?

Re: Mobile phone bill issues

gasara — Thu, 27 Feb 2025 14:44:40 GMT

Thanks for your reply. I have talked and talked with Sky untill the cows come home. All I get are false promises.

Re: Mobile phone bill issues

PandJ2020 — Thu, 27 Feb 2025 14:49:23 GMT

@gasara wrote:
Thanks for your reply. I have talked and talked with Sky untill the cows come home. All I get are false promises.

I would advise you talk to the forum escalation team. Otherwise, there's nothing else us other customers here can do...

Re: Mobile phone bill issues

caesarome — Thu, 27 Feb 2025 16:00:00 GMT

@gasara

You haven't talked to the messaging team though so it is worth a try as they are based on here to help out with issues like this.

Re: Mobile phone bill issues

gasara — Sat, 01 Mar 2025 09:19:51 GMT

Thanks, Sky sent me an email, asked for information but I am not holding my breath. I will use the Forum option when the last offer fails, which I think it will.

Re: Mobile phone bill issues

gasara — Mon, 03 Mar 2025 12:49:54 GMT

OK as expected nothing has happened. Sooooo where do I find this escallation team?

Re: Mobile phone bill issues

caesarome — Mon, 03 Mar 2025 13:03:23 GMT

I have contacted the messaging team for you so look out for the chat bubble at the bottom of this page.

Re: Mobile phone bill issues

Mr+Flibbles+86 — Mon, 03 Mar 2025 13:19:19 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Mobile phone bill issues

gasara — Mon, 03 Mar 2025 16:27:16 GMT

Many thanks for the help. Still no resolution as the "Specialist Team" are supposedly working on it. On the verge of giving up. But that is not your fault.

Re: Mobile phone bill issues

gasara — Mon, 17 Mar 2025 11:28:09 GMT

Well still waiting for the "Special Team" to action my issues. Thanks to all that have sent me information and links but nothing has happened. I am now seriously considering taking legal action as no one seems to want to help.

Re: Mobile phone bill issues

SpaceSparkie — Mon, 17 Mar 2025 14:02:51 GMT

Hi @gasara

I'm sorry to hear you are still experiencing the issue.

You can get in contact with Sky's support team directly here. They should be able to provide you with the assistance you need.

Thanks

Sarah

Community Moderator

Re: Mobile phone bill issues

gasara — Mon, 17 Mar 2025 17:05:41 GMT

Sarah, been there, I cannot open the account for my phone. It keeps saying my account is locked. This has been going on since February. IT NEEDS SOMEONE FROM SKY TO ACTUALLY DO WHAT THEY HAVE PROMISSED. sorry for shouting. The team looking into this have done absolutly nothing. I have phoned, emailed and shouted. Still nothing. Time to see a solicitor me thinks.

Re: Mobile phone bill issues

gasara — Tue, 18 Mar 2025 14:34:06 GMT

Result!!!!

Just spoken with a very helpful person who has resolved my issue. I would like to thank everyone who has tried to assist me. Thank You

Re: Mobile phone bill issues

SpaceSparkie — Tue, 18 Mar 2025 15:54:25 GMT

Hey @gasara ,

Awesome to hear your issue got sorted out! I'm really glad everything's working for you now.

Thanks,
Sarah
Community Moderator