topic Re: Mobile service in Sky Mobile

Mobile service

Abi48 — Mon, 03 Mar 2025 10:33:36 GMT

I've got a new iPhone with sky (previous phone is with sky to) and now both phones can't get mobile service so therefore I can't make any calls.

apparently on my account it says my sim has been converted to an eSIM but it doesn't show up on my phone.

Re: Mobile service

63johnw — Mon, 03 Mar 2025 11:07:07 GMT

Hi @Abi48 did you convert/install an esim ? Have you tried your physical sim in your phone to see if it works ?

Re: Mobile service

Abi48 — Mon, 03 Mar 2025 11:09:12 GMT

Hello,

according to sky it's been converted as it says on my account, but on my phone it's saying it hasn't. I have tried the physical sim but it's saying it's not compatible

Re: Mobile service

63johnw — Mon, 03 Mar 2025 11:15:34 GMT

Hi @Abi48 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Mobile service

Mr+Flibbles+86 — Mon, 03 Mar 2025 11:24:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.