topic Re: Voice quality in Sky Mobile

Voice quality

Ray_McCavery — Sun, 02 Mar 2025 03:46:03 GMT

Having Voice quality issues when dialling certain automated answer services . Sounds like talking under water. Is any other users experiencing this ?

Re: Voice quality

Tom-W19 — Sun, 02 Mar 2025 15:51:40 GMT

Hi @Ray_McCavery

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Voice quality

Ray_McCavery — Fri, 21 Mar 2025 08:23:59 GMT

Hi Sky ,

I have been waiting on someone calling me regards this , everytime someone calls the whole scenario starts again and I end up spending an hour on the phone and told someone will call me back from the networks team it is now nearly a month since I raised the issue and it si still occurring with the Sky network , I need this escalated to the team that can look at a call trace level.

Frustrated

Ray

Re: Voice quality

PandJ2020 — Fri, 21 Mar 2025 09:01:47 GMT

@Ray_McCavery wrote:
Hi Sky ,

This is a primarily a customer helps customer forum... Did you engage with the forum chat with a staff member?