topic Re: About an order in Sky Mobile

About an order

Nahar — Fri, 21 Feb 2025 12:46:01 GMT

I placed an order on sky mobile. But due to credit score i have been refused.but i didn’t got the mony refund to my account.

Re: About an order

63johnw — Fri, 21 Feb 2025 12:53:12 GMT

Hi @Nahar it can take two weeks for upfront payments to be returned.

Re: About an order

Nahar — Wed, 26 Feb 2025 17:00:41 GMT

It’s been around more than 2 weeks but i didn’t received it yet.

Re: About an order

caesarome — Wed, 26 Feb 2025 17:03:31 GMT

@Nahar

Do you see any credit on your Sky account, if not you will have to call Sky to chase this up with them.

Re: About an order

Nahar — Wed, 26 Feb 2025 17:06:24 GMT

Can i get the sky help line number

Re: About an order

caesarome — Wed, 26 Feb 2025 17:13:14 GMT

@Nahar

Can we help you on here ?

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.