https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4922515#M243624 I tried to do an order on 13th February and also done a down payment of 114 pound. Unfortunately my order got cancelled by some reason but I didn't get my refund back yet. Tue, 25 Feb 2025 21:49:46 GMT shinas123 2025-02-25T21:49:46Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4922515#M243624 I tried to do an order on 13th February and also done a down payment of 114 pound. Unfortunately my order got cancelled by some reason but I didn't get my refund back yet. Tue, 25 Feb 2025 21:49:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4922515#M243624 shinas123 2025-02-25T21:49:46Z https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4922519#M243625 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4340125">@shinas123</a>&nbsp;</P> <P>This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days so if it has been longer than this then you will need to call Sky to speak to them about it.</P> Tue, 25 Feb 2025 21:59:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Refund/m-p/4922519#M243625 caesarome 2025-02-25T21:59:13Z