topic No Internet or messaging in Sky Mobile

No Internet or messaging

Ianontour — Tue, 25 Feb 2025 19:30:37 GMT

Hi folks ,

so never had this issue been with sky for 4 years now.

twice this week I have had 2 days where despite having 3/4/5G I cannot send or receive text messages or use any Internet based apps eg : what's app / Facebook and Internet.

the only thing I can do is call people and use WiFi

anyone experiencing this ? Thanks

Re: No Internet or messaging

caesarome — Tue, 25 Feb 2025 19:51:26 GMT

@Ianontour

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not then does a reboot of your device kick things back into life ?

Re: No Internet or messaging

Bertie700 — Tue, 25 Feb 2025 19:53:47 GMT

I have this issue today too- nothing all day despite resets and turn off etc

Re: No Internet or messaging

Ianontour — Tue, 25 Feb 2025 19:56:47 GMT

Hi thanks for your response , I have done the above , taken my SIM card out and cleaned it still no resolve