topic Re: Calls dropping & no mobile data in Sky Mobile

Calls dropping & no mobile data

Oggy4 — Mon, 06 Jan 2025 19:59:48 GMT

My calls either keep dropping or the other person can't understand me.

Also struggling to get online when away from home using mobile data.

Re: Calls dropping & no mobile data

Greenfingers001 — Tue, 07 Jan 2025 11:21:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Calls dropping & no mobile data

Lisa-P1987 — Thu, 09 Jan 2025 12:38:49 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Calls dropping & no mobile data

Oggy4 — Thu, 09 Jan 2025 13:39:20 GMT

Hi Lisa yes please, it seems like it only works when connected to internet and mobile data not really working

Re: Calls dropping & no mobile data

Disappointed0 — Mon, 24 Feb 2025 20:11:58 GMT

I'm fed up loosing my mobile data a few times a day, and customer service has told me how to reset it numerous times.

So I know how.

For sky to say their on the Vodafone network, that might be correct, but the quality of the signal is definitely inferior.

I never had an issue while with Vodafone, except for their expensive cost.

I can't run my business with sky.

I'm leaving.

Re: Calls dropping & no mobile data

caesarome — Mon, 24 Feb 2025 20:15:55 GMT

@Disappointed0 wrote:

For sky to say their on the Vodafone network

If they have told you that the they are wrong as Sky is on the O2 network.

Re: Calls dropping & no mobile data

PandJ2020 — Mon, 24 Feb 2025 20:17:37 GMT

@Disappointed0 wrote:
I can't run my business with sky.

Definitely, as it's a consumer-only service.

Re: Calls dropping & no mobile data

Disappointed0 — Mon, 24 Feb 2025 20:25:43 GMT

Vodafone network in Ireland

Vodafone & 02 work together as a joint venture.

Google it.

Re: Calls dropping & no mobile data

caesarome — Mon, 24 Feb 2025 20:26:53 GMT

You failed to mention you were in Ireland.

Probably best you leave then.