topic Re: Sky mobile app in Sky Mobile

Sky mobile app

Emma377 — Mon, 24 Feb 2025 16:22:16 GMT

I am having issues with the sky mobile app. I can sign in no problems, but when i try and access anything ie bills/my products etc i get told to set up my account. I follow the instructions to set up my account and it says that my account is already linked but then i still cant access anything.

Is anyone able to help

Thanks

Re: Sky mobile app

caesarome — Mon, 24 Feb 2025 16:37:47 GMT

@Emma377

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky mobile app

Lisa-P1987 — Mon, 24 Feb 2025 16:41:57 GMT

Thanks for escalating this. We’ve sent Emma377 an invite to chat.