topic Re: 4g not working in Sky Mobile

4g not working

Chaddy147 — Sun, 23 Feb 2025 21:19:42 GMT

Hi everyone, My phone has suddenly stopped working with 4g/5g in any area it shows on the phone but just isn't receiving data. No known issues with the areas and the phone is connecting to wifi and receiving calls. I've rebooted the phone multiple times, checked the SIM card and reset the network settings. It's a iPhone 12 and I've noticed that today the battery seems to be going down really quickly the battery is 81% health.

Re: 4g not working

Greenfingers001 — Mon, 24 Feb 2025 10:04:44 GMT

Hi there @Chaddy147 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 4g not working

Chaddy147 — Mon, 24 Feb 2025 11:18:03 GMT

I've managed to fix it I think I had to update the mobile network settings. Not really sure why it suddenly did this but seems ok for now 🤞🏼

Re: 4g not working

Lisa-P1987 — Mon, 24 Feb 2025 11:19:54 GMT

Thanks for the update @Chaddy147 We will close the invite for now.