topic Re: Data going missing in Sky Mobile

Data going missing

Peter245 — Sat, 22 Feb 2025 17:30:59 GMT

I keep losing my mobile data I've done the network settings and I get a message saying temporary error try later this is twice this week

Re: Data going missing

63johnw — Sat, 22 Feb 2025 18:47:40 GMT

Hi @Peter245 what do you mean by data going missing ? Are you using a lot or is it going missing from your piggybank ? If it's the latter then any data more than 12 months old now disappears from your piggybank.

Re: Data going missing

Peter245 — Sat, 22 Feb 2025 18:55:12 GMT

I have plenty of data but just stopped working and a message saying that you might be out of data

Re: Data going missing

63johnw — Sat, 22 Feb 2025 19:49:54 GMT

So have you checked your online account and what does it say about how much data you have left this month @Peter245 ?

edit or any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile