topic Re: Sky id problem account in Sky Mobile

Sky id problem account

Sabina5 — Fri, 21 Feb 2025 22:04:00 GMT

I've signed up for Sky Mobile, but can't access any of my account info. The app/website says I need to link my Sky ID, but when I click this, it already says my account is linked. I see messages such as 'You're unable to view this page because you don't have any Sky products'.

Re: Sky id problem account

caesarome — Fri, 21 Feb 2025 22:15:51 GMT

@Sabina5

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky id problem account

Addie15 — Sat, 22 Feb 2025 09:55:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sabina5.