topic Re: Unable to use data abroad in Sky Mobile

Unable to use data abroad

Qasim_ — Fri, 21 Feb 2025 19:08:00 GMT

Arrived in Turkey, and received welcome text about roaming. Roaming Passport Plus was active for 24 hours, now no longer able to use data since it had expired. I have tried every single troubleshooting option, but still no luck. I did have 4G signal available briefly, now longer have any service!

Re: Unable to use data abroad

caesarome — Fri, 21 Feb 2025 19:15:56 GMT

@Qasim_

There are currently ongoing issues with roaming abroad as people are reporting issues in places like America, Australia, New Zealand and The UAE to name but a few. Sky are investigating.

Re: Unable to use data abroad

Qasim_ — Fri, 21 Feb 2025 19:38:08 GMT

Thanks for letting me know! Is there a way I could see updates for this issue?

Re: Unable to use data abroad

caesarome — Fri, 21 Feb 2025 19:41:06 GMT

@Qasim_

You could try keep an eye on this topic:

https://helpforum.sky.com/t5/Sky-Mobile/In-Canada-but-after-4-days-data-stopped-working/m-p/4918036/highlight/true#M243121

Other than you might find it just starts working.