topic Re: Link sky mobile in Sky Mobile

Link sky mobile

Georgiablinko9x — Tue, 25 Jun 2024 11:39:57 GMT

I'm trying to link my SIM card with my existing sky tv and broadband account and every time I do this it won't let me. I spoke to an advisor on the phone who didn't help at all. Every time I try and do it online I get an error message.

can anyone help me do this online instead of over the phone

Re: Link sky mobile

caesarome — Tue, 25 Jun 2024 12:35:18 GMT

@Georgiablinko9x

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Link sky mobile

Mr+Flibbles+86 — Tue, 25 Jun 2024 12:35:28 GMT

Hi there @Georgiablinko9x, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Link sky mobile

Lucy1310 — Fri, 21 Feb 2025 13:48:27 GMT

Hello,

I'm having the same problem and can't link my sky mobile account to my sky one! It says "unexpected error". Can anyone help?

Lucy

Re: Link sky mobile

caesarome — Fri, 21 Feb 2025 13:51:16 GMT

@Lucy1310

For the unexpected error make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id

If you have to update this then try again to link your account.

Re: Link sky mobile

Georgiablinko9x — Fri, 21 Feb 2025 13:57:20 GMT

I'm still having the same issue too, I posted this in June last year and still haven't sorted it it just won't work

Re: Link sky mobile

Lucy1310 — Fri, 21 Feb 2025 13:58:17 GMT

Thank you, I did that, but it's still saying exactly the same -

There was an unexpected error

Re: Link sky mobile

caesarome — Fri, 21 Feb 2025 16:12:00 GMT

@Lucy1310

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Link sky mobile

Lisa-P1987 — Fri, 21 Feb 2025 16:29:57 GMT

Thanks for escalating this. We’ve sent Lucy1310 an invite to chat.

Re: Link sky mobile

Georgiablinko9x — Fri, 21 Feb 2025 17:20:02 GMT

Can you do the same for me please

Re: Link sky mobile

caesarome — Fri, 21 Feb 2025 17:23:11 GMT

@Georgiablinko9x

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Link sky mobile

Lisa-P1987 — Fri, 21 Feb 2025 17:41:28 GMT

Thanks for escalating this. We’ve sent Georgiablinko9x an invite to chat.

Re: Link sky mobile

Lucy1310 — Sun, 23 Feb 2025 19:02:36 GMT

Hello,

I never received a message to chat sorry! Can you please tell me where to see this?

Thanks and very anxious to sort this.

Lucy x

Re: Link sky mobile

caesarome — Sun, 23 Feb 2025 19:18:10 GMT

@Lucy1310

As it was sent to you more than 48 hours ago it could well be closed now so do you want to try again as it should be sent ti you sometime tomorrow if you do and again you will have 48 hours to respond.

Re: Link sky mobile

Tom-W19 — Wed, 26 Feb 2025 08:19:37 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.