topic Have you recieved my device back? in Sky Mobile

Have you recieved my device back?

Samantha67 — Fri, 21 Feb 2025 12:55:28 GMT

I returned a device to you that was recieved on 4/02/2025 and I still haven't had confirmation that you've had it and credited my account the £81.

Re: Have you recieved my device back?

63johnw — Fri, 21 Feb 2025 12:59:59 GMT

Hi @Samantha67 it normally takes 2-3 weeks for returns to be processed. No one here can update you on the status of your return, call sky on 150 for help.

Re: Have you recieved my device back?

PandJ2020 — Fri, 21 Feb 2025 13:01:07 GMT

We're other customers here and cannot check.

Returns are taking 2-3 weeks to process.

Re: Have you recieved my device back?

caesarome — Fri, 21 Feb 2025 13:02:11 GMT

@Samantha67

We are customers here so if you still have the proof of posting receipt with the tracking number you could call Sky about this.