topic Re: Mobile roaming not working in Uae in Sky Mobile

Mobile roaming not working in Uae

Roamingplus — Thu, 20 Feb 2025 20:41:14 GMT

Hi,

my sky mobile roaming was working in UAE for the past 2 months and all of a sudden today it has stopped working. I have done all the step of troubleshooting from sky website and have even spoken to sky customer services and followed the steps they advised by it still doesnt work.

anyone experiencing the same issue? I wonder if sky are having issue with mobile roaming abroad or is it my handset?

would appreciate any help.

thanks

Re: Mobile roaming not working in Uae

Ali99 — Thu, 20 Feb 2025 20:45:19 GMT

Same issue here is USA

Re: Mobile roaming not working in Uae

Daniel0210 — Thu, 20 Feb 2025 20:46:51 GMT

@Roamingplus

It used to be that roaming abroad for a lengthy time required a periodic connection to a home signal (if that makes sense) but if that's still current you would think and hope the agents would know that.

cc @63johnw

any insight?

Re: Mobile roaming not working in Uae

PandJ2020 — Thu, 20 Feb 2025 20:47:56 GMT

Chances are you've hit the roaming limit without connecting to a UK network.

Re: Mobile roaming not working in Uae

PandJ2020 — Thu, 20 Feb 2025 20:49:00 GMT

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

Possibly...

Re: Mobile roaming not working in Uae

63johnw — Thu, 20 Feb 2025 20:50:05 GMT

Hi @Roamingplus and @Daniel0210 yes long term roaming wasn't allowed without connecting to your home network every few months. This was an EU directive and since we left the EU I am not sure if it's still a thing 🤷‍♂️

Re: Mobile roaming not working in Uae

Woody_420 — Thu, 20 Feb 2025 21:06:47 GMT

I’m in America right now and can’t use it either. Driving me insane I need to phone me Mrs 😂 hope it gets fixed soon I better get some compensation for this hahaha

Re: Mobile roaming not working in Uae

Woody_420 — Thu, 20 Feb 2025 21:10:40 GMT

It isn’t a roaming limit issue. I got to California the other day. Yesterday it was working fine but today it’s stopped. I’ve used this in America before for 5 weeks fine. Sky needs to sort this asap. I have a job

Re: Mobile roaming not working in Uae

63johnw — Thu, 20 Feb 2025 21:11:27 GMT

Hi @Woody_420 have you tried doing a manual search for other networks and connecting to them ? Unfortunately you won't get any compensation as sky don't guarantee a signal when roaming, it's in the T&C's.

Re: Mobile roaming not working in Uae

PandJ2020 — Thu, 20 Feb 2025 21:31:11 GMT

@Woody_420 wrote:
I have a job

Sky is a consumer only product.

I found rebooting my phone triggered the passport again.

Re: Mobile roaming not working in Uae

Duncano — Thu, 20 Feb 2025 21:43:27 GMT

Been in Dubai since 16 Feb, data roaming and calls worked fine until yesterday (20 Feb) then no data roaming or calls since then. Both my and my wife's mobile and my daughter who is also a sky mobile customer have the same issue. Have checked roaming settings, spend caps and data remaining which are all OK. Suspect there is a Dubai wide outage at a minimum.

Re: Mobile roaming not working in Uae

Ant81 — Fri, 21 Feb 2025 09:19:36 GMT

I have the exact same issue. It was working fine for the past few days, all of a sudden no roaming data data in the UAE

Re: Mobile roaming not working in Uae

Samraj — Fri, 21 Feb 2025 12:57:57 GMT

Hi, everyone 👋🏽

Thank you so much for bringing this to our attention.

I understand that this is frustrating and apologise for the inconvenience this has caused you all. I've escalated the problem to the relevant team here at Sky and can confirm that they are working to resolve the issue.

For now, I'll be marking any posts I create with updates as Answered for better visibility of the most recent information.

Thanks 👍🏽

Re: Mobile roaming not working in Uae

Ant81 — Fri, 21 Feb 2025 14:34:29 GMT

Hi, any idea of ETA for resolution? I'm relying on roaming data for Sat nav! Thanks

Re: Mobile roaming not working in Uae

63johnw — Fri, 21 Feb 2025 14:37:30 GMT

@Ant81 wrote:
Hi, any idea of ETA for resolution? I'm relying on roaming data for Sat nav! Thanks

No one (even at Sky) will be able to provide an ETA for any (if they find the problem) resolution @Ant81 once they have a resolution hopefully all the relevant threads on here will be updated.

Re: Mobile roaming not working in Uae

Woody_420 — Fri, 21 Feb 2025 16:23:29 GMT

Tried everything bro. Sending another settings package. Restarting device. All sorts. Other people are having problems too

Re: Mobile roaming not working in Uae

Woody_420 — Fri, 21 Feb 2025 16:35:36 GMT

Yep. Only available network for me in range is AT an T. That isn’t the problem tho as friends here are using AT an T too without any issues. Idk hoping they fix it soon tho been 2 days now

Re: Mobile roaming not working in Uae

Ant81 — Fri, 21 Feb 2025 21:42:13 GMT

Got roaming data back in uae 🇦🇪

Re: Mobile roaming not working in Uae

SMir — Sat, 22 Feb 2025 06:36:25 GMT

I have gone mad on the phone with the same issue from the moment we landed I can't use ur car rental because we have no internet so no satnav can't call careem taxi ridiculous and because I had to call I was still charged £2

Re: Mobile roaming not working in Uae

Duncano — Sat, 22 Feb 2025 06:48:20 GMT

Data and calling all back on again this morning (Sat 22 Feb). I had to do 2 runs to the airport (Thu and Fri) without data but fortunately downloaded an offline map before setting off from home. No traffic info caused me to get stuck in a traffic jam for 30 mins. I then used Airport WiFi to start my route home so I could check traffic.