https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-mix-up/m-p/4915871#M242876 <P>I saw that I could upgrade so I ordered an iPhone 16. I didn't go through the upgrade protocol like I should have. I would like to keep my old device. What do I do? I want to stay with Sky Mobile as it's a pretty good deal</P> Wed, 19 Feb 2025 11:32:06 GMT Jen797 2025-02-19T11:32:06Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-mix-up/m-p/4915871#M242876 <P>I saw that I could upgrade so I ordered an iPhone 16. I didn't go through the upgrade protocol like I should have. I would like to keep my old device. What do I do? I want to stay with Sky Mobile as it's a pretty good deal</P> Wed, 19 Feb 2025 11:32:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-mix-up/m-p/4915871#M242876 Jen797 2025-02-19T11:32:06Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-mix-up/m-p/4915878#M242877 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4334394">@Jen797</a>&nbsp; if you agreed to swap but have changed your mind then you need to call sky on 150 to tell them. You will then have two monthly payments for your devices.&nbsp;</P> Wed, 19 Feb 2025 11:42:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-mix-up/m-p/4915878#M242877 63johnw 2025-02-19T11:42:58Z