topic Re: Can’t sign in to my sky mobile app in Sky Mobile

Can’t sign in to my sky mobile app

Aw43 — Sun, 16 Feb 2025 19:18:03 GMT

Can anyone help I recently got a second phone through my sky account since then all information regarding both my phones have disappeared from my sky app. I tried to re-link account but just got a message saying account already linked I have deleted and reinstalled the app and it's still not working all I can get is information on my TV side of the account nothing on my mobile just saying to join sky mobile can't even roll data been online and tried to sign in there the same issue both phones are still working and sky have taken their money so no idea what to do next if someone can please help with any suggestions

Re: Can’t sign in to my sky mobile app

caesarome — Sun, 16 Feb 2025 19:24:02 GMT

If you would like we can ask Sky's messaging team to contact you via a private chat bubble on here, this will be sometimes tomorrow morning that they will make contact if you are OK with them contacting you ?

Re: Can’t sign in to my sky mobile app

Aw43 — Sun, 16 Feb 2025 19:25:34 GMT

Yes please that would be great thank you

Re: Can’t sign in to my sky mobile app

caesarome — Sun, 16 Feb 2025 19:29:42 GMT

@Aw43

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t sign in to my sky mobile app

Aw43 — Sun, 16 Feb 2025 19:33:20 GMT

Thank you for your help

Re: Can’t sign in to my sky mobile app

Aw43 — Tue, 18 Feb 2025 19:49:49 GMT

Hi sorry to bother you but no one from sky have started a chat with me yet

Re: Can’t sign in to my sky mobile app

caesarome — Tue, 18 Feb 2025 19:58:45 GMT

No problem @Aw43 I have escalated your post again so hopefully you will be contacted sometime tomorrow morning.

Re: Can’t sign in to my sky mobile app

Aw43 — Tue, 18 Feb 2025 20:00:39 GMT

Thank you

Re: Can’t sign in to my sky mobile app

Addie15 — Wed, 19 Feb 2025 08:47:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Aw43.

Re: Can’t sign in to my sky mobile app

JoanneT — Sat, 08 Mar 2025 17:32:16 GMT

I'm having this same problem. I have uninstalled and then reinstalled but none of my mobile account is accessible (keeps saying account already linked). I'm unable to obtain any mobile account information either in the app or on the internet, I have been unable to roll data for my daughter which will likely incur further charges with her usage. Please can anyone help

Re: Can’t sign in to my sky mobile app

caesarome — Sat, 08 Mar 2025 19:27:04 GMT

If you would like @JoanneT we can arrange for Sky's messaging team to send you a private message via here tomorrow about this so let us know if you are ok with being contacted via here ?

Re: Can’t sign in to my sky mobile app

JoanneT — Sat, 08 Mar 2025 21:30:17 GMT

Yes please I've tried everything I can think of to resolve this issue. Much appreciated

Re: Can’t sign in to my sky mobile app

caesarome — Sat, 08 Mar 2025 22:02:53 GMT

@JoanneT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t sign in to my sky mobile app

Mr+Flibbles+86 — Sun, 09 Mar 2025 08:13:42 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Can’t sign in to my sky mobile app

Millie33 — Fri, 21 Mar 2025 09:50:38 GMT

Hello ,

I am having the same problem each time I log into my sky it says sky mobile unavailable and none of my sky mobile details are on there!
I have tried everything.

Re: Can’t sign in to my sky mobile app

caesarome — Fri, 21 Mar 2025 10:04:28 GMT

@Millie33

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Can’t sign in to my sky mobile app

Mr+Flibbles+86 — Fri, 21 Mar 2025 10:09:51 GMT

Thanks for escalating this. We’ve sent an invite to chat.