topic Re: No mobile data connection in Sky Mobile

No mobile data connection

Rr2 — Tue, 18 Feb 2025 14:42:07 GMT

I cannot connect to the internet while on mobile data. All web pages say "no connection", even though I am connected to 5G. I have tried turning my phone on and off three times. I am in a place where it has worked countless times before. I have data available on my plan. There is no issues with my phone. I believe I deserve an answer from Sky about why I cannot use the service I have paid for.

Re: No mobile data connection

PandJ2020 — Tue, 18 Feb 2025 14:46:58 GMT

@Rr2 wrote:
I deserve an answer from Sky

Well we're other customers here... If you want an answer from Sky you'll need to contact them.

In the meantime, do any issues show here: https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile data connection

Rr2 — Tue, 18 Feb 2025 14:50:24 GMT

Why does the service checker link just bring me back to this forum?

Re: No mobile data connection

PandJ2020 — Tue, 18 Feb 2025 14:54:18 GMT

@Rr2 wrote:
Why does the service checker link just bring me back to this forum?

Works fine for me.

Try a different browser and/or clear caches.

Re: No mobile data connection

PandJ2020 — Tue, 18 Feb 2025 14:54:47 GMT

Direct link: https://www.sky.com/help/servicestatus/mobile

Re: No mobile data connection

Rr2 — Tue, 18 Feb 2025 15:03:42 GMT

I have cleared cache, reset network settings, tried three browsers, removed my SIM. Still the same results. Also the second link still brings me back to the forum.

Re: No mobile data connection

PandJ2020 — Tue, 18 Feb 2025 15:04:52 GMT

Strange, works perfectly for me. (No issues reported in my area)

Perhaps you have a local mast issue...

Re: No mobile data connection

Ntorange — Thu, 20 Feb 2025 17:02:55 GMT

I have exactly the same issues on my Iphone, network resets, taken sim out, reset my phone many times and spoken to Sky network department. I can call and receive phone calls yet I cannot use apps or the internet. I have tried several browsers and reset the cache, makes absolutely no difference. My apps work fine on Wi-fi and yes I have over 100gb of data remaining for the month.

Sky customer service aren't the best at all.