topic Sent a new phone that didn’t order in Sky Mobile

Sent a new phone that didn’t order

PC33 — Tue, 18 Feb 2025 11:48:53 GMT

Sure there is a scam happening have been sent a new Samsung phone watch and earbuds but didn't order them

Re: Sent a new phone that didn’t order

PandJ2020 — Tue, 18 Feb 2025 12:04:45 GMT

@PC33 wrote:
Sure there is a scam happening have been sent a new Samsung phone watch and earbuds but didn't order them

Whatever you do ensure that you contact Sky directly and DO NOT return the device to anyone who contacts you unexpectedly.

Change the password on your account immediately: https://www.sky.com/help/articles/account-takeover

Chances are your account has been used to order an expensive device - if you return it to the scammers then they'll have the device and you'll be paying for it.

Re: Sent a new phone that didn’t order

caesarome — Tue, 18 Feb 2025 13:06:30 GMT

@PC33

Sky has an article about issues like this here:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.