https://helpforum.sky.com/t5/Sky-Mobile/Account/m-p/4914883#M242764 <P>If you perform a 'swap' then you return your old phone to Sky.&nbsp; Hopefully the residual value will clear the outstanding balance.&nbsp; (Any shortfall is payable in full on the next bill)</P><P>&nbsp;</P><P>If you don't return the device (i.e. just buy a new device) then you'll pay for two until the balance is cleared on each.</P> Tue, 18 Feb 2025 11:41:29 GMT PandJ2020 2025-02-18T11:41:29Z https://helpforum.sky.com/t5/Sky-Mobile/Account/m-p/4914848#M242763 If I upgrade to new phone, still got outstanding on old device what happens to the outstanding? Does ot go on new account Tue, 18 Feb 2025 11:05:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Account/m-p/4914848#M242763 Bob259 2025-02-18T11:05:38Z https://helpforum.sky.com/t5/Sky-Mobile/Account/m-p/4914883#M242764 <P>If you perform a 'swap' then you return your old phone to Sky.&nbsp; Hopefully the residual value will clear the outstanding balance.&nbsp; (Any shortfall is payable in full on the next bill)</P><P>&nbsp;</P><P>If you don't return the device (i.e. just buy a new device) then you'll pay for two until the balance is cleared on each.</P> Tue, 18 Feb 2025 11:41:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Account/m-p/4914883#M242764 PandJ2020 2025-02-18T11:41:29Z