topic Re: Data always low in Sky Mobile

Data always low

Jess140 — Mon, 17 Feb 2025 16:51:23 GMT

Hey,

I've noticed over the last 4/5 months that my data is always low. For example, it's always on 3G and hardly ever on 4G and I've never seen 5G be used. However, when I purchased my plan, Sky said I would be able to use 5G.
I've ran a county test (I think it's called) to see what the connection is like in the area and I have very strong connection, however, I'm always on 3G.
If someone could provide me with any advice on this, it would be much appreciated.

Re: Data always low

Daniel0210 — Mon, 17 Feb 2025 16:53:55 GMT

@Jess140

Have you registered for 5G (providing your device is compatible)?
https://www.sky.com/help/articles/sky-mobile-5g

Re: Data always low

Jess140 — Mon, 17 Feb 2025 16:59:46 GMT

Ahhh no I didn't know this was a thing! Thank you I'll try it

Re: Data always low

Jess140 — Mon, 17 Feb 2025 17:01:49 GMT

I've just checked. I already have it included in my plan