topic Re: Data roaming in Sky Mobile

Data roaming

Sambo5 — Sun, 16 Feb 2025 07:50:33 GMT

How to turn on passport

Re: Data roaming

Sambo5 — Sun, 16 Feb 2025 07:56:39 GMT

Hi there my daughter has has traveled from Dover to Andorra via coach in the last 24 hours and has reach her 45 pound spend cap , don't no why usually on our phones the passport just activate automatically ?

Re: Data roaming

63johnw — Sun, 16 Feb 2025 08:08:46 GMT

Hi @Sambo5 thats because Andorra isn't covered by the £2 daily roaming passport plus. It's a rest of the world destination. Look at page 11 on the tariff below. It's expensive to use a phone in a rest of the world area.

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/blt4daddfb5d8c94092/67acbf57baca2a2c005e85fa/download?disposition=inline

Re: Data roaming

63johnw — Sun, 16 Feb 2025 08:16:39 GMT

Its actually £2160 per gig of data @Sambo5 ! Its good you had the spend cap set or it would be a very very high bill. That's why I always advise checking the destination before going and setting a spend cap. Some people say you don't need to but this is why you should.

I would tell her to turn off roaming and mobile data. Enable flight mode then just turn on WiFi when it's available (leaving flight mode on and data off).

Re: Data roaming

TimmyBGood — Mon, 17 Feb 2025 08:18:28 GMT

@Sambo5

While the countries travelled through would be EU nations where £2 roaming applies, Andorra itself is not, and as @63johnw indicates the balance of the cap would have been consumed extremely rapidly as soon as the phone linked to a cell node there.