topic Re: New sim in Sky Mobile

New sim

AbbiHopkins — Sun, 16 Feb 2025 20:04:17 GMT

I have just received my iPad Pro 2024 11 inch.

I have been given a physical sim, however can't active it, as there's no phone number needed as this device is an iPad.

I need to change this an eSIM but can't seem to find out how to request for this to be changed.

Re: New sim

63johnw — Sun, 16 Feb 2025 20:20:53 GMT

Hi @AbbiHopkins have you looked here ?

https://www.sky.com/help/articles/esim-sky-mobile-activate-and-install

Re: New sim

AbbiHopkins — Sun, 16 Feb 2025 20:42:16 GMT

Hi,

thank you but no that doesn't work.

I was advised to buy a sim for my iPad, however I don't want to change my current sim or mobile number for my phone that I have with sky. I am unsure as to why a sim for an iPad is needing me to "keep or change" my existing number, as I don't have an existing number for an iPad ?

I brought the sim so that I could use the iPad off wifi at times, but I'm now also being told I can only use an eSIM for iPads

any help is appreciated

Re: New sim

63johnw — Sun, 16 Feb 2025 21:27:35 GMT

Have you activated the physical sim yet @AbbiHopkins ? Is it showing in your account separate from your first sim ?

Re: New sim

AbbiHopkins — Sun, 16 Feb 2025 22:30:41 GMT

Hi,

I haven't yet as I don't want it to interfere with my current phone sim.

currently it's showing as two separate.

Thanks

abbi

Re: New sim

63johnw — Mon, 17 Feb 2025 06:56:35 GMT

Hi @AbbiHopkins if the new sim is showing as ready for activation then activate it. Make sure you activate it as a new sim not a replacement sim. Then once activated you can just put that in your iPad or then convert it to an esim.