topic Can’t make calls or use data in Sky Mobile

Can’t make calls or use data

LAB1969 — Sun, 16 Feb 2025 19:29:10 GMT

Hi there

recently changed my phone, kept the same number just swapped the SIM. When I'm out of WiFi range I cannot send or receive messages and I can't make calls at all whether with WiFi or not. I have tried all the different devices support ideas and nothing has worked. Anyone got any ideas to help? Half the so called tech support doesn't even apply to my phone it seems! Phone is an iPhone 15 - getting very desperate now and can't even call sky to get help!

Re: Can’t make calls or use data

caesarome — Sun, 16 Feb 2025 19:42:36 GMT

To save us suggesting something you have done can you post what you have tried ?

Re: Can’t make calls or use data

LAB1969 — Sun, 16 Feb 2025 19:48:56 GMT

I've tried resetting network settings, everything else that has been suggested to switch on or off doesn't appear on my phone, such as mobile data, I just have mobile service and that gives no options other than switching between travel and primary neither of which seems to make a difference. It hasn't worked since I got the new handset. If I use the dropdown at the top right of the phone it says no service

Re: Can’t make calls or use data

caesarome — Sun, 16 Feb 2025 19:56:45 GMT

Did you get this new iphone from Sky ?

Re: Can’t make calls or use data

LAB1969 — Sun, 16 Feb 2025 20:42:33 GMT

Yes I did. It looks like it's ringing but never connects

Re: Can’t make calls or use data

Moe — Tue, 18 Feb 2025 11:46:18 GMT

Did you get this resolved? I am having the same issue. Different phone but same issue.